FAQ_FR

Frequently Asked Questions

  • Fiesta Rewards (13)

    Is there a fee to enroll in Fiesta Rewards?

    Enrolling is free and easy. Join now

    , on our Fiesta Rewards app or by calling Fiesta Rewards at Fiesta Rewards Contact Center.

    How do I get my membership number and password?

    When joining Fiesta Rewards, you'll get a welcome email to the program with your membership number and benefits. Then, visit our site and enter your number to create a password to access your profile. If you don't get this email, please call Fiesta Rewards at Fiesta Rewards Contact Center or message us here.

    How can I earn Fiesta Rewards points?

    Earn points with your stays and eligible hotel charges at Live Aqua, Grand Fiesta Americana, Curamoria Collection, Fiesta Americana, The Explorean, Fiesta Inn, Gamma, and one hotels. Earn Fiesta Rewards points faster by getting a Santander Fiesta Rewards credit card. And even more points with our program partners.

    What can I get with my Fiesta Rewards points?

    Redeem your Fiesta Rewards points for hotel nights, car rentals, airfare, or merchandise from our online store.

    Learn more here.

    How many Fiesta Rewards points can I earn at hotels?

    Earn 10 points per dollar (before taxes) on stays and eligible hotel charges at Live Aqua, Grand Fiesta Americana, Curamoria Collection, Fiesta Americana, The Explorean, Fiesta Inn, Gamma, and one hotels.

    How many Fiesta Rewards points do I need to reach a new membership level?

    You need to earn 15,000 points to reach Gold level; 40,000 points to reach Platinum level; and 125,000 points to reach Black level.

    Do Fiesta Rewards points expire?

    Point expiration varies by membership level:

    • Classic level: Valid for 2 years after being earned.
    • Gold level: Valid for 2 years after being earned.
    • Platinum level: Points don't expire as long as you keep the membership.
    • Black level: Points don't expire as long as you keep the membership.

    Check how many points you need to reach the next membership level on the Membership section on our Fiesta Rewards app. If you are a Santander Fiesta Rewards member and earn 40,000 points in a year, your points will not expire as long as you keep your membership.

    Do I need a physical membership card to earn Fiesta Rewards points?

    No, you don't. Just provide your Fiesta Rewards membership number when booking a hotel or service from a partner program. If you don't remember your membership number, go to the Membership section on the Fiesta Rewards app.

    Where can I access my account statement?

    Go to the Membership section on our Fiesta Rewards app, call Fiesta Rewards at

    Fiesta Rewards Contact Center or message us here. We can also email the statement to the email address provided at the time of enrollment as long as you've earned or redeemed points the month before.

    I'm missing Fiesta Rewards points earned. What should I do?

    You have up to 6 months from the check-out date or Santander Fiesta Rewards credit card transaction date to request missing points. For more information or to request missing points, call Fiesta Rewards at Fiesta Rewards Contact Center .

    I have two or more Fiesta Rewards memberships. How can I merge my accounts?

    Call Fiesta Rewards at

    Fiesta Rewards Contact Center to request to merge your accounts.

    If I purchase a hotel night for a family member or friend, do they get to enjoy my membership benefits during their stay?

    No. Only members can enjoy membership benefits.

    Can I request an invoice for reservations made with points?

    Yes. You can request an invoice for reservations made with points or combined payments but only within a month after your stay.

  • Santander Fiesta Rewards (6)

    I received my Santander Fiesta Rewards credit card but I didn't get my welcome bonus.

    In order to get your welcome bonus, the credit card must be activated within 100 days from the date it

    was received. If you activated it and didn't get the welcome bonus, please call Fiesta Rewards at Fiesta Rewards Contact Center .

    I received my Fiesta Rewards Santander credit card. Do I need to enroll in Fiesta Rewards?

    No. You're enrolled in the program automatically. Look for a welcome email with your membership number and benefits. If you haven't received it, please call Fiesta Rewards at Fiesta Rewards Contact Center .

    Where do I go and what do I need to check my Santander Fiesta Rewards account statement?

    When your credit card application is approved, you'll receive a welcome email to the Fiesta Rewards program

    which will include your membership number. Then, visit our site and enter your account number to create a password to access your profile. You can check your account statement in our Fiesta Rewards app or by calling Fiesta Rewards at Fiesta Rewards Contact Center .

    My Santander Fiesta Rewards credit card got approved but I didn't receive a welcome email with my Fiesta Rewards information.

    If you didn't get a welcome email with your Fiesta Rewards account information, please call Fiesta Rewards at

    Fiesta Rewards Contact Center to update your email and contact information, and get your membership number.

    I have two or more Santander Fiesta Rewards credit cards. How can I merge my Fiesta Rewards accounts?

    Unfortunately, you would have to cancel the secondary credit card(s), keep only one, and then request to merge your Fiesta Rewards accounts.

  • Fiesta Rewards Empresarial (7)

    Is there a fee to enroll in Fiesta Rewards Empresarial?

    Enrolling is free. Just download a membership application

    or call Fiesta Rewards at Fiesta Rewards Contact Center to request the application be sent by mail.

    How do I get my membership number and password?

    Once we process your membership application, we'll send a welcome email with your membership number and

    password to the email you provided on your application. Then, enter them to access your profile, check your information, and redeem your points.

    How can I earn Fiesta Rewards points?

    Earn points with your employees' stays and eligible hotel charges at Live Aqua, Grand Fiesta Americana,

    Curamoria Collection, Fiesta Americana, The Explorean, Fiesta Inn, Gamma, and one hotels. Keep in mind, in order to earn these points, you'll need to request hotel invoices be billed to the RFC (Mexico's Federal Taxpayers Registry) in the membership. If the employees are Fiesta Rewards members, they will earn points for their stay, too.

    How many Fiesta Rewards points can I earn at hotels?

    You earn 20% of your employees' eligible hotel charges.

    Where can I access my account statement?

    Go to the Membership section on our Fiesta Rewards app, call Fiesta Rewards at Fiesta Rewards Contact Center or message us here. We can also email the statement to the email address provided at the time of enrollment as long as you've earned or redeemed points the month before.

    I'm missing Fiesta Rewards points earned. What should I do?

    You have up to 6 months from the check-out date to request missing points. For more information

    or to request missing points, call Fiesta Rewards at Fiesta Rewards Contact Center .
  • Fiesta Rewards Grupal (7)

    Is there a fee to enroll in Fiesta Rewards Grupal?

    Enrolling is free. Just download a membership application

    here or call Fiesta Rewards at Fiesta Rewards Contact Center to request the application be sent by mail.

    How do I get my membership number and password?

    Once we process your membership application, we'll send a welcome email with your membership number and password to the email you provided on your application. Enter that information to access your profile, check your information, and redeem your points.

    How can I earn Fiesta Rewards points?

    Earn points with stays and eligible hotel charges at Live Aqua, Grand Fiesta Americana, Curamoria Collection, Fiesta Americana, The Explorean, Fiesta Inn, Gamma, and one hotels.

    What can I get with my Fiesta Rewards points?

    Redeem your Fiesta Rewards points for hotel nights, car rentals, airfare, or merchandise from our online store. Learn more here.

    How many Fiesta Rewards points can I earn at hotels?

    Earn 1 point per dollar (before taxes) on eligible stays at Live Aqua, Grand Fiesta Americana,

    Curamoria Collection, Fiesta Americana, The Explorean, Fiesta Inn, Gamma, and one hotels.

    Where can I access my account statement?

    Go to the Membership section on our Fiesta Rewards app, call Fiesta Rewards at

    Fiesta Rewards Contact Center or message us here. We can also email the statement to the email address provided at the time of enrollment as long as you've earned or redeemed points the month before.

    I'm missing Fiesta Rewards points earned. What should I do?

    You have up to 6 months from the check-out date to request missing points. For more information or to request

    missing points, call Fiesta Rewards at Fiesta Rewards Contact Center .